Cookies & cache can be great as they make it easier and quicker to log into an account with saved information (username and password) and help images and information load faster.
If your cookies and cache become too full or outdated, it can make loading features on updated websites much more difficult, sometimes causing errors. If you're experiencing an error loading your results or registering a test, a good initial troubleshooting step is clearing your cache and cookies by following the web browser-specific instructions below:
Clearing Cookies & Cache from the following browsers:
Google Chrome:
Safari:
Firefox:
Microsoft Edge:
If you still have issues, please contact our friendly Customer Care team at 1-833-416-6816, or support@behealthyr.com.