A rejection means the lab could not process and analyze your sample. The following is a list of reasons why your sample could have been rejected:
- A sample was received more than three days after collection
- The individual was under 30 years of age
- The individual was not a biological female
- There is no sample strip in the sample tube
- No buffer solution was present in the sample tube
- More than one buffer solution was used
- The ice pack was not included in the return mailer
- The sample solution was cloudy or had a color other than clear
- The sample label was not correctly or completely filled out
- The identifiers on the sample label did not match the customer profile
- The sample was from an expired kit