Sesame: What is Sesame’s cancellation policy?

Sesame’s cancellation policy makes booking, canceling, and rescheduling easy. Sesame will honor a full refund for any of our appointments when canceled within the following time constraints:

  • Virtual appointments: cancel up to 3 hours before the scheduled appointment.
  • In-person appointments: cancel up to 24 hours before the scheduled appointment.
  • All other appointments (including labs, imaging, and appointments that do not have a specific day or time at purchase): cancel up to 10 days after the purchase date once Sesame confirms with the provider that the appointment did not take place.
  • Memberships: You may cancel your subscription to Membership Services at any time up to forty-eight (48) hours before your subscription's applicable renewal processing date by emailing directly requesting a cancellation or by calling +1 (877) 947-6411 to cancel. If you cancel the Membership Services and your subscription term has not expired, you may continue to use the Membership Services until the end of your then-current subscription monthly or annual term, and your subscription will not be renewed after your then-current term expires. However, you won't be eligible for a prorated refund of any portion of the recurring subscription fee paid for the then-current recurring subscription term.
We are unable to offer refunds for the following:
  • No-shows.
  • Requests within 24 hours of your appointment time for in-person appointments.
  • Requests within 3 hours of your appointment time for a virtual appointment.
  • Requests to prescribe a particular medication or complete particular paperwork that is not accepted.
  • Surgical procedures with confirmed scheduling.
  • A lab must be completed within 7 days of purchase. Sesame cannot issue a refund after the 7-day window.
  • Any refund request more than 10 days after the scheduled visit.

If you make a same-day appointment by mistake and need to cancel, Sesame will refund you if you request a cancellation within one hour of completing the purchase.

Email us at or call 1 (877) 947-6411 between 9 AM and 7 PM EST, Monday through Friday, or between 9 AM and 6 PM EST on Saturday and Sunday. We'll take care of your questions as quickly as we can.