- Our studies show that wearing makeup and contacts do not affect test results. However, having the sample strip in place may cause your eye to water and cause makeup to smear.
- The strip will need to go in your lower eyelid. We have found the outside corner to be the most comfortable.
- Tear collection can be done at any time of day. However, we suggest collecting your sample earlier in the day to ensure you have plenty of time to drop it off after collection.
- We recommend you either sit or lie down during sample collection to make sure the sample strip remains in place for the full five minutes of collection time.
Please click this link for the instructional video and testing instructions.
If you need additional assistance with your collection, please contact our Digital Services Team. They can be reached Monday through Friday, 9 am—9 pm EST, by phone at 833-416-6816 or by email at support@behealthyr.com.